Terms & Conditions

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Delivery & Shipping

When you place an order your piece is hand made to order and as such would ask you to allow 14 to 28 days for delivery. For outside the UK it may take a little longer but I will keep in touch with you throughout the order process to update you on the progress of your piece of jewellery.


If you do need your item urgently please get in touch and I will aim to accommodate as best I can.


All UK orders are shipped via Royal Mail Special Delivery. Europe orders are shipped via Royal Mail signed for. The shipping option for any worldwide orders will be determined by the destination but you will be informed throughout the order process about shipping method and timescales.


Shipping prices and options can be viewed at the point of placing an order.

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Sizing

You will find size options at the point of order but if you require a size outside these options then do get in touch.


Please ensure you select the correct size as all pieces are hand made to order and errors with sizing can be difficult to resolve afterwards.


If you do require a size alteration to the piece, get in touch and we can discuss what is possible. Depending on the alteration required there may be a fee for this.

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Returns

Your piece of jewellery will be made to order so returns are only available if the piece is faulty.


Pierced earrings can only be returned if faulty due to hygiene reasons.


I want you to love your new piece of jewellery so if you are not happy please get in touch right away and we can discuss how to resolve. Please ask as many questions as you need to be sure of your purchase.

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